![]() You can also lodge a complaint against your energy supplier through the De Geschillencommissie (Dutch Foundation for Consumer Complaints Boards) (in Dutch). The ACM monitors compliance with these rules and you can read more about the ACM on their website Reports and complaintsĭo you suspect that your electricity supplier is not complying with the regulations? Please report this via the ConsuWijzer website (in Dutch), which falls under the Autoriteit Consument en Markt – ACM (Netherlands Authority for Consumers and Markets). More information for people unable to pay their electricity bills can be found in Dutch on the ConsuWijzer website. In most cases, after the payment reminder has been sent, you will have to pay your electricity bill within 2 weeks. If you do not pay your electricity bill by the payment date your supplier must send you a payment reminder. Having your electricity disconnected and re-connected is very costly. If you fail to notify your electricity supplier of your difficulties in good time, your electricity will be shut off. Right to assistance if you cannot pay your electricity billsĪre you unable to pay your electricity bills or can’t pay them on time? Notify your electricity supplier in good time to prevent your electricity from being cut off. Your old energy supplier must send you your final bill within 6 weeks of you switching to another electricity supplier. At the latest, they must do so at the time of the final bill. Have you notified your current supplier that you would like to switch electricity supplier? If your current energy supplier chooses to charge you a termination fee, they must ask you to pay this fee as soon as possible. ![]() The electricity supplier must inform you about the termination fee when you sign the contract. The amount of the termination fee is capped by law and depends on the duration of your contract. Electricity suppliers may charge a termination fee. This is because your network operator (in Dutch) is determined by your place of residence.ĭo you have a fixed-term contract (for example, for 1 year) and the term is not over yet? You can still terminate the contract, but there is often a 30-day notice period. Unlike the energy supplier, you cannot choose the network operator. The network operator is also responsible for the maintenance and extension of the energy grid, including the connections. The network operator ensures that you are supplied with electricity safely and at all times. You can sign a contract with an energy supplier to supply electricity to your home. There is a difference between the energy supplier and the network operator. Lees deze informatie in het Nederlands Energy supplier and network operator You can also change energy supplier, and you are entitled to help if you cannot pay your energy bill. ![]() When you decide to end your contract with an electricity supplier, there are some points to consider. You decide which energy supplier you want to enter a contract with. In the Netherlands, you can choose which energy supplier provides your home with electricity.
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